PrimeLife dispenses prescription-only medicines through Wellness Pharmacy, a GPhC registered pharmacy. All medication is subject to a clinical review and prescriber approval before any order is processed or dispatched. This page explains how delivery works and what to expect once your prescription has been approved.
1. Prescriber Approval
All medication orders at PrimeLife require review and approval by a qualified prescriber before they can be dispensed and dispatched. Placing an order does not guarantee fulfilment. Your order will only be processed once your prescriber has confirmed that the medication is appropriate for you at that time.
You will receive a notification once your order has been approved and is being prepared for dispatch.
2. Shipping Method
All orders are dispatched via Royal Mail Tracked 24. This service provides next-day delivery in the majority of cases, though Royal Mail’s Tracked 24 service is not a guaranteed next-day service. Delivery times are estimates and may vary depending on your location and Royal Mail’s operational capacity at the time of dispatch.
We do not currently offer alternative shipping methods or expedited delivery options.
3. UK Delivery Only
PrimeLife delivers to addresses within the United Kingdom only. We do not ship internationally. Orders to addresses outside the UK cannot be accepted.
4. Order Processing and Dispatch
Once your order has been approved by your prescriber, it will be prepared and dispatched by our pharmacy team. Orders are typically dispatched within 1 to 2 business days of prescriber approval. Please note that this timescale begins after approval has been granted, not at the point of payment.
You will receive a dispatch confirmation email with your Royal Mail tracking number once your order has been sent.
5. Delivery Tracking
All orders include Royal Mail tracking. Once your order has been dispatched, you will receive your tracking number by email. You can use this number to monitor the progress of your delivery via the Royal Mail website at royalmail.com/track-your-item.
6. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. PrimeLife and Wellness Pharmacy are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the patient. If you need to update your delivery address, contact us before your order is dispatched.
7. Returns and Refunds
In line with UK law and GPhC guidance, prescription medicines cannot be returned or exchanged once they have been dispensed and dispatched. This applies to all prescription-only medicines supplied by PrimeLife, regardless of the reason for return. Dispensed medicines cannot be accepted back into stock and cannot be resupplied to another patient.
If you believe an error has been made with your order, contact our team as soon as possible and we will investigate and respond promptly.
8. Delays and Exceptions
Delivery timescales are estimates. Factors outside our control — including Royal Mail delays, adverse weather, or high seasonal demand — may affect delivery times. We will make every reasonable effort to keep you informed if a delay is identified. PrimeLife and Wellness Pharmacy are not liable for delays caused by Royal Mail or other circumstances beyond our reasonable control.
9. Contact Us
If you have a question about your delivery, a concern about an order, or need to update your delivery address, please contact our team via the contact page. We aim to respond to all delivery queries within one business day.
This Delivery Policy was last updated in May 2026 and is subject to change. Please refer to the current version on our website for the most up-to-date information.